When given a national ID number, you will be provided a new Internet bank. Print or store necessary vouchers, bank statements and annual statements from your current Internet bank, as these will not be available in the new one. Also, make sure you delete existing eBill agreements, in order to be able to make new ones in the new Internet bank.
Within 48 hours, you will receive a new password to your Internet bank via e-mail. Pin codes for the OTP-app for you mobile phone will also be provided. Use these when logging on to your new Internet bank. Remember to order BankID for you phone when logged on.
You will receive a new bank card. Remember to shred the old one. Contact us using chat or message in your Internet bank to confirm your old bank card has beed shredded, in order to avoid two annual fees.