Have you received a request to update your proof of identity?


Here you will find information on how to contribute to national efforts to combat crime and money laundering.

Why have you received this communication?

The government has decided that bank customers must prove their identity to their bank, and that the bank must keep a copy of their proof of identity on file. We are also required to understand how our customers use the bank’s products and services – and this information must also be recorded and updated regularly. The aim is to protect individuals and society as a whole from identity theft, attempted fraud and financial crime.

This means that you have to prove your identity again and answer a few questions, even if you have been a customer of ours for many years and we know you well. 


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How to prove your identity again


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How to answer the questions about how you use the bank


Do you want to end your customer relationship with SpareBank 1 Nord-Norge?

Do you have BankID and want to end your customer relationship with SpareBank 1 Nord-Norge? Use this form. Do you not have BankID, download and fill out this form

Do you have loan, insurances or multiple accounts, contact one of SpareBank 1 Nord-Norge’s branches in person or by calling (+47) 915 02244 og send an email to privat@snn.no.

Have you been notified that your online banking or your account has been blocked?

Read more here

Updating customer information for business customers, clubs and associations?

Read more here


Frequently asked questions

  • The government has tightened the requirements for bank customers to prove their identity. They have decided that bank customers must prove their identity to their bank, and that the bank must keep a copy of their proof of identity on file. This is described in the Act on Measures against Money Laundering and Terrorist Financing. The aim is to protect individuals and society as a whole from identity theft, attempted fraud and financial crime.

    If you have received a communication from us, it is because we do not have proof of your identity on file that satisfies the requirements of the bank and of the law. This means that you have to prove your identity again, even if you have been a customer of ours for many years and we know you well.

  • The government has decided that we are also required to know how you as a customer use our products and services. This information has to be recorded and updated periodically. The aim is to protect individuals and society as a whole from identity theft, attempted fraud and financial crime.

    This means that you have to answer a few questions, even if you have been a customer of ours for many years and we know you well.

     

  • The bank has set a short deadline to get in touch with you so we can make arrangements to obtain proof of identity. If we do not receive sufficient proof within the time limit we will contact you. In the extreme case, the bank may have to decide whether your customer relationship should be suspended until we have resolved the matter. 

    Let us know if you cannot meet the deadline, and we will find a solution together. Fill out this contact form or call us on (+47) 915 02 244.

  • In the vast majority of cases, we ask you to produce your passport. In special
    circumstances, we may also accept other types of proof of identity. You can find the ones that apply in your case in the communication you have received from us. 

  • If you do not have a valid passport, please contact us. If you need to renew your passport, we can extend the deadline for you to provide us with proof of identity. To do so, please fill out this contact form or call us on (+47) 915 02 244. Passports can be ordered from the police. See politiet.no for more information.

  • If you have a foreign passport/travel document/immigrant’s passport, you may also need to present a residence permit or registration certificate for EU/EEA nationals. 

  • All Norwegian banks are required to have sufficient proof of identity for their customers. This has been stipulated by the Norwegian authorities in the Act on Measures against Money Laundering and Terrorist Financing, and through requirements for the provision of electronic signature such as BankID and issuing of photo cards.

    We are constantly working on this and are contacting all customers for whom we do not have correctly recorded proof of identity. We therefore need your help to improve our records and update our files.

  • Many customers have already provided sufficient proof of identity and so will not receive this communication. 


  • All customers must have valid proof of identity. If you do not have a valid identification document due to illness, age or other special reasons, please contact us. Fill out this contact form or call us on (+47) 915 02 244.


Important! Do not give out personal information via email or on insecure websites

Unfortunately, coming into the bank in person is the only way for the identity check to be valid. Remember that you must never give out any personal information such as passport details, social security number, passwords, codes or card information via email or on insecure websites. If you have received any communication where you are unsure whether it might be fraudulent, it is important not to click on any links or attachments or reply to the mail. If in doubt, contact us as quickly as possible.

If you have any questions about the processing of personal data in connection with this, you can find out more in the bank’s privacy policy.