Have you received a message telling you access to your accounts have been blocked?
You can find out why and what you can do to
regain access to your accounts here.
Why have we blocked access to your accounts?
The law requires the bank to hold proof of identity for all of its bank customers on file. The authorities also require us to hold up-to-date information about how our customers plan to use the bank. This is required to prevent Norwegian banks being used as links in money laundering or terrorism funding, and to prevent the misuse of your identity.
You have previously received several messages from us stating that we lack sufficient proof of identity and/or that you must update your customer information. We have not registered any reply from you to our messages and have therefore blocked your accounts and/or cards.
We apologise for any inconvenience this may cause. If you have any questions, please call us on +47 915 02244
Do you wish to remain a customer of SpareBank 1 Nord-Norge?
To unblock your accounts and/or cards, you must do two things:
- Update your customer information
- Provide us with proof of identity again
You can find more information about what to do below.
How to remove the blocks
You can update your customer information by completing the form below. You must use your BankID to log in.
Do you not have a BankID? You can visit your nearest bank office, or you can update your customer information by downloading and completing this form before sending it to:
SpareBank 1 Nord-Norge
v/ Direktebanken PM
Postboks 6800
9298 Tromsø
You can provide proof of identity here:
- Visit one of SpareBank 1 Nord-Norge’s branches in person
Bring your passport with you and visit one of our 38 branches in Northern Norway in person. You can find your nearest SpareBank 1 Nord-Norge branch here.
- Visit another SpareBank 1 branch in person
You can provide proof of your identity at SpareBank 1 branches in other parts of the country. You can find your nearest SpareBank 1 branch here. Bring your passport with you, tell them you are a customer of SpareBank 1 Nord-Norge and ask them to send a copy of your passport to privat@snn.no.
Is your nearest SpareBank 1 branch far away or you cannot visit us in person for other reasons? Then you can call us at (+47) 915 02244 and we will figure out a different solution.
Once you have both updated your customer information and proved your identity again, we can reopen your accounts. This may take a few days. We will notify you as soon as your accounts and/or cards have been reopened.
If urgent, please contact us by calling +47 915 02244.
Frequently asked questions
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The law requires the bank to hold proof of identity for all of its bank customers on file. The authorities also require us to hold up-to-date information about how our customers plan to use the bank. This is required to prevent Norwegian banks being used as links in money laundering or terrorism funding, and to prevent the misuse of your identity.
You have previously received several messages from us stating that we lack sufficient proof of identity and/or that you must update your customer information. We have not registered any reply from you to our messages and have therefore blocked your account(s) and/or card(s).
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We have a responsibility to obtain proof of identity when you open an account with us. This is required by the laws against money laundering and terrorism funding. We do this to assure ourselves of the identity of our customers.
If you have received a communication from us, it is because we do not have proof of your identity on file that satisfies the requirements of the bank and the law. Stricter requirements for proof of identity help to prevent identity theft, the misuse of BankID and financial crime.
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The authorities have asked all Norwegian banks to familiarise themselves with how customers use the bank’s products and services – and this information must be recorded and updated regularly throughout the entire customer relationship. That is why we are also asking people who have been customers for many years these questions.
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In the vast majority of cases, we ask you to produce your passport. In special circumstances, we may also approve other forms of proof of identity. You can find the ones that apply in your case in the communications you have previously received from us.
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If you do not have a valid passport, you can contact us to see if any alternative solutions are open to you. Passports are ordered from the police. Some stations have drop-in facilities, but many require you to book an appointment online. See politiet.no for more information.
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If we have now taken the step of blocking your account(s), we have previously sent you several warnings that you must either provide proof of identity again or update your customer information. These warnings were sent as letters to the address we have for you on file, as messages in your online/mobile bank and as text messages to the phone number we have for you on file. In these warnings we told you that we would have to block your account(s) if you failed to comply with our requests.
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We are constantly working on this and continuously contacting customers for whom we do not have correctly registered proof of identity on file, or for whom we lack up-to-date customer information.
Many customers have already provided satisfactory proof of identity or have already provided us with up-to-date information about their customer relationship. They will therefore not receive this message.
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All customers must have valid proof of identity. If you do not have a valid identification document due to illness, your age or other special reasons, please call us on +47 915 02244.