New customer

From D number to Norwegian national ID number

If your D number has been replaced by a national ID number, we need to make changes in your customer relationship. Here is what you have to do.

Store documents from your Internet bank

When given a national ID number, you will be provided a new Internet bank. Print or store necessary vouchers, bank statements and annual statements from your current Internet bank, as these will not be available in the new one. Also, make sure you delete existing eBill agreements, in order to be able to make new ones in the new Internet bank.

Fill out form

You have to fill out an electronic form in your Internet bank.

Start using your new Internet bank

Within one week, you will receive a new password to your Internet bank via e-mail. Pin codes for the OTP-app for you mobile phone will also be provided. Use these when logging on to your new Internet bank. Remember to order BankID for you phone when logged on.

Shred your old bank card

You will receive a new bank card. Remember to shred the old one. Contact us using chat or message in your Internet bank to confirm your old bank card has beed shredded, in order to avoid two annual fees.