The landlord starts the application in our Online or Mobile Bank
The tenant signs digitally Once the application has been started, the tenant receives a secure signing link by email and text message. The agreement can be signed using BankID.
Final approval from both parties
After the initial signing process, both landlord and tenant must confirm the account agreement in our Online or Mobile Banking. The account becomes active when both signatures have been completed. The deadline for signing is within 14 days.
Releasing the Deposit
At the end of the tenancy, the landlord and tenant should inspect the property together and confirm its condition before requesting the release of funds. You can use a standard returnal form to ensure the procedure.
If the property is returned as agreed, the landlord can instruct the bank to return the deposit to the tenant.
If there are outstanding obligations, such as unpaid rent or documented damage, the landlord may claim all or part of the deposit in accordance with the tenancy agreement and applicable rules.
In the event of a dispute (website in Norwegian), you may contact the us and we will follow the relevant procedures and request documentation where required within 5 weeks. You can also see Forbrukerrådet (website in Norwegian) on how the go forward in the case of a dispute.
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