• The law requires the bank to hold proof of identity for all of its bank customers on file. The authorities also require us to hold up-to-date information about how our customers plan to use the bank. This is required to prevent Norwegian banks being used as links in money laundering or terrorism funding, and to prevent the misuse of your identity.

    You have previously received several messages from us stating that we lack sufficient proof of identity and/or that you must update your customer information. We have not registered any reply from you to our messages and have therefore blocked your accounts and/or cards.

    We apologise for any inconvenience this may cause. If you have any questions, please call us on +47 915 02095