How we safeguard your privacy and protect your confidentiality

All staff at SpareBank 1 are pledged to secrecy, and we ensure that your personal information is processed securely in accordance with the Norwegian Personal Data Act and the General Data Protection Regulation (EU) 2016/679 (GDPR).

Privacy statement updated 25.06.2018

It should be easy for you to get information and more detailed guidance on confidentiality and privacy. Here you can read more about what this means for you as our customer. Our privacy information is in line with the recommendations in the industry standard from Finance Norway. 

 

Controller

SpareBank 1 SMN and/or the companies within SpareBank 1 that you have a customer relationship with are the ‘controllers’ responsible for processing your personal data. If you need to get in touch with us concerning data protection, you can email the Data Protection Officer.

  • In order for us to deliver our products and services to you, we need your personal data. Read more about what personal data is and what we use it for here

  • We need personal data in order to give our customers the best possible service. Most personal data that we record comes directly from you as our customer. Read more about the collection, recording and provision of data.

  • It is important that you should feel confident that your personal data is secure with us. Here you can read more about how we safeguard personal data.

  • If you are a customer of SpareBank 1, we process personal data about you. Here you can find information about your rights.

  • We want to provide you with the best possible customer service and advice by using our knowledge of your customer relationship with us. Here you will find information about how we do this.

  • We use certain personal data to assess risk in the sale of products and services. This gives you, the customer, confidence that your assets will be taken good care of. 

    Under the rules in the Norwegian Financial Institutions Act, we use credit data and other personal information to calculate capital requirements for credit risk.

    Calculations are made with our own models, work and decision-making processes for lending, control mechanisms, IT systems, and internal policies related to classifying and quantifying the institution’s credit risk and other relevant risks. In this connection, personal data may be collected from credit rating agencies. 

  • We have a great social responsibility and manage significant assets for our customers. Here you will find brief notes on how we prevent and detect possible fraud, crime and terrorist acts.

    Personal data may be used to prevent, detect and investigate fraud and other criminal acts.

    The information may be collected from and supplied to other banks and financial institutions, the police and other public authorities. The retention period will be at least five years after recording.

    Under the Norwegian Money Laundering Act, we are also required to report suspicious information and transactions to the National Authority for Investigation and Prosecution of Economic and Environmental Crime (Økokrim) and the Financial Intelligence Unit (EFE).

  • In some cases, SpareBank 1 makes audio recordings of telephone calls and video meetings with our customers. Learn more about audio recording and storage of other customer communications.

  • SpareBank 1 uses CCTV surveillance to prevent and detect criminal acts.

    We have CCTV surveillance and make image captures of our banking premises and ATMs. Recordings are deleted after 7-90 days unless they are passed to the police or the bank has the right to use the recordings for other purposes.

  • Our mobile apps sometimes need access to functions and information on your phone. Read more about mobile apps and accesses.

  • The processing of your personal data when you use BankID is described in the terms and conditions for PersonbankID, section 7. 

  • It is important to us that you should feel secure when you visit our website, and for us to do our best to provide you with what you need. Learn more about how we use cookies and analysis tools.